About

FAQ

• Where is the store based?

  Honor, MI

• Do you accept orders placed outside of the US?

  Yes indeed though these items may require a higher shipping fee and take longer to get to you.

• How long will it take to receive my order?

  This question has been updated with COVID-19 in mind. Also be aware some items ship separately.

  Handmade items ship out within 4 days. Depending on your location and if you’re in or near a virus hotspot your item may take longer to you.

  Printed items are done at a fulfillment center on demand- it isn’t made until you order it. These items take 2 to 5 days to print and ship out. Should there be a spike in the virus in the locations around the fulfillment centers that time may be closer to 10 days. If this is too long please cancel your order within 24 hours.

• What if I need to cancel my order?

  You have 24 hours before I can’t simply refund your money. Sometimes as long as 48 hours but don’t risk it. Assume you have 24 until an item goes to printing and someone has to pay for it.

• My package never arrived. What should I do?

  I am not the post office and as soon as something leaves the fulfillment center it’s out of my hands until it’s in yours. Take your tracking number provided in the email (if you’ve lost the tracking number I should be able to look it up for you and happily will) to your local post office/FedEx/UPS depending on your chosen shipping method. They will be able to help you much more than I can.

  I am not responsible or liable if your package is misplaced by the post office, delivered to the wrong address (based on the information you filled out) or stolen from your porch. I hate when these things happen but I’m not the mail-lady or a police officer. Sorry.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.